Refund policy

If your item arrives damaged, faulty or incorrect, email kelvinsingh2306@gmail.com within 14 days of delivery with your order number and a clear photo of the problem. We will send you a free replacement or a refund, whichever you prefer. Because squishy toys are hygiene sensitive, we are unable to accept change-of-mind returns. If your tracking shows no movement for 15 days past the estimated delivery window, contact us and we will make it right. Approved refunds are returned to your original payment method within 5 to 10 business days.